Tagged: success

C.R.I.B. Notes

C.R.I.B. Notes:

10 Steps critical to launching (or enhancing) a Comprehensive, Responsive, Integrated, Balanced fundraising program.

More frequently, nonprofits are taking a step back and evaluating their fundraising programs. Philanthropy has become an essential income line for nonprofit organizations. No longer is it looked upon as an “Oh, and we have fundraising, whatever it brings in I hope it’s a lot” approach. Now, in response to recent economic influences and increased competition for donor’s attention, it is considered part of a critical and required stream of sustainable funding.

Sustainable funding is a concept widely demanded by donors, grantors and program evaluators. It is a measurable and indispensable part of your nonprofits business practice. But how to go about establishing a viable and sustainable fundraising program?

For a fundraising program to be sustainable it must be comprehensively designed, integrated throughout the nonprofit organizations strategy and work plan, responsive to donor and program needs and balanced to ensure its smooth transition through the many economic and societal impacts the organization will face in its lifetime.

Here are ten fundamental steps that must occur, which if performed successfully, will position your fundraising to be Comprehensive, Responsive, Integrated and Balanced.

  1. Review your organizations Mission/Vision: Why do you exist? What are you seeking to do and who else is doing it as well? Audit the communities’ needs and what other providers of service to those needs exist. Are others doing exactly what you are doing? Successfully? With funding? If you stand out alone in your field, congratulations! If not, but you can justifiably compete, consider collaborating. If you cannot justifiably compete, then consider amending or abandoning your mission focus.
  2. Determine your organizations Value Proposition: What real, fundamental and measureable value impact does your organization have on the community it serves? Your true value must be determined by evidenced based outcomes that you can point to in support of your organizations reason for being. People will not fund what you do, but they will flock to you if you can prove, with results, what changes you bring about that either affect their lives or align with their values. It can be as simple as ‘We lighten the spirits of 5,000 urban and suburban symphony members every year from May through October’; or as complex as ‘We reduced crime 34% in the last 18 months through our youth crime prevention mentoring initiative’. Either way, it will require some work on your part, to consistently and accurately determine your programs valuable achievements.
  3. Establish a financial forecast for your fundraising: Why do you need this money and what are you going to do with it? How much is needed and why that specific amount? Your donors will want this information to be valid, reasonable and transparent, if they are going to trust their investment with your organization and buy in to your ability to be successful in your efforts. No trust, no funding.
  4. Audit and Assess your prospective donor pool and determine your viability in fundraising and your financial capacity: Where will you be pulling your donors from? Internally? Externally? Warm prospects? Cold lists? Individuals? Corporations? Foundations? How much can convincingly be raised from these prospective donor pools? And how long will it take you to move your donors to achieve this amount of funding? Does the amount of money you can project to reasonably raise meet your needs, as outlined above? If not how will you fill the gap? Your board, not to mention your donors, will not want to fund a program set to fail because of poor long term financial planning. Have your ducks lined up and know how your money is going to come in, how much and from whom and how long to achieve your goal.
  5. Develop a budget for your fundraising program: Raising money is a product generating and performance enhancing business practice, which requires a budget for expenditures in its implementation. Set your organizations mind right, by building a budget that will be sufficient to generate the returns you have determined you can achieve.
  6. Establish and follow Performance Metrics: Tangible, measurable, meaningful metrics on your fundraising program, will provide feedback in the short term for iterating your fundraising plan. Iteration is an important part of your plan and should be built into your strategy. The term and technical process of iteration is stolen from the Tech world, but it is a wildly successful and highly focused tool for making significant and donor centric improvements to your fundraising plan over short term intervals. Responsiveness will increase your fundability. Over the long term, performance metrics will validate your efforts to your donors, your clients and your leadership and set a foundation for additional growth.
  7. Develop your case for support: Assess your organizations service programs, your fundraising goals, your measurements as above and your donor prospects. Tell your donors through the development of your Case Statement, specifically why funding you is an excellent investment, what programs will be supported, what outcomes will be achieved, how you will achieve them, by when and by whom.
  8. Get your papers in order: Review your By-Laws. Ensure your organization is set up to fundraise. Consult with your financial advisor and your attorney to validate your organizations filing status with the state or states you are fundraising in. Avoid costly legal and financial miss-steps before they occur.
  9. Organize your interactions: Invest in a Donor Relationship Management database early on, before you launch your new or newly expanded fundraising program. Building on your success and establishing a long term trusting relationship with your donors is the most significant strengthening exercise to your sustainability. This cannot be done without a tool to accurately and confidently track your relationships. Don’t skimp on this one. Luckily, there are many software programs that are no or low cost to qualified nonprofit organizations.

10. Assemble and engage your key stakeholders: Administrative leadership, board, employees- these are not only your first donor set, but your strongest and most important partners in your sustainable fundraising program. Empower them and make them apostles of the fundraising plan. With the first nine steps in place, their confidence will be raised and their enthusiasm to lead the effort will be the natural response.

SHIFT: Meeting Corporate Philanthropy Where It’s Headed- An Introduction

This is the start of a four week series on corporate philanthropy, based on research, best practices and personal experience from the field. We’ll keep it entertaining and packed with good useful information that will help you develop your own Corporate Giving program. To follow along, bookmark and check back daily, or subscribe to the blog using the button at the bottom of this page (left side).  But don’t just follow along.  Ask questions, challenge observations, make recommendations, share your own experience, invite friends to participate.

Many of us have been in the philanthropy industry for years….maybe even decades…and we have much to lean on when we think about corporate giving. We know it is changing, it’s evident around us, and we know it has evolved over time, through some pretty hairy and weird years, to some truly meaningful examples. I’m going to ask us to set all of that aside for the next few weeks.

Let me start with a short, true, story to help us understand perspective and prepare our frame of mind. This story came to me from a friend.
“Years back a group of scientists in New Guinea visited a tribe who believed their world ended at the river. After several months, one of the scientists had to leave, which involved crossing the river. Safely across the river, he turned and waved at the tribesman he had left behind. They did not respond, because they said they did not see him. Their entrenched beliefs about their world had distorted their perception of reality.”

But changing  beliefs can be hard, right?

Let me give you an example.

Look at this door panel of squares. Now stare at the X in the center and think circles. What happens?

The circles that appeared when you thought ‘circles’, are an example of a shift in your perception of reality.
When you change the way you look at things, the things you look at change.

That’s why, in this series on corporate philanthropy, I’m asking you to abandon your old beliefs, your old perceptions about what you think you know about corporate giving, and become open to new understandings. In the words of our old friend Stephen Covey: Seek first to understand.

This month of posts on meeting corporate philanthropy where it’s headed, will help us to understand the influences on corporations as they strategize their giving efforts. We’ll identify influences on the sector. We’ll connect with company  goals and needs, and explore key behaviors in winning partnerships.  Not winning in the Charlie Sheen way, but in the way that provides outcomes and benefits for both the corporation AND the nonprofit partners.

A busy few weeks, but worth the investment if you want to create sustainable, efficient and effective corporate philanthropy revenue streams.

So join in, ask questions, engage, share, learn, enjoy.

Use these mid winter months to GROW, not slow, your organizations philanthropy

Most nonprofits experience a significant lull in donations and donor activity in the months of January and February. The post year end doldrums.

Donors are slow to give, having distributed their 2010 charitable contributions during the ebullience of the holiday season.

Consumers are recovering from gift purchases.

The weather makes for hermits, with snow, ice and early nightfall urging more indoor, stay at home activities.

And snow birds have fled for warmer climates, leaving their local neighbors and friends to fend until spring.

This is the perfect time to grow your philanthropy program!

No other time in the calendar year do you have the potential to capture your audience’s undivided attention.

With all of the inactivity your donor and prospective donor is engaged in, you can offer a variety of options to help keep them entertained and informed, from the comfort of their warm living rooms.

  • Give them good reading for a cold winters night. January and February are the perfect time to send out newsy information on your group, your past success, your future plans.  Make sure your communication is meaty and news worthy, capturing the weather dulled eye of your constituency.
  • And to make sure those e-newsletters get to the right place, this is a perfect time to clean up your database.  With the reduced number of donations being processed and less visits to be made, your staff should spend time tidying up. Use an email verification software provider or staff can correspond and validate emails themselves. Capture address and phone while you are at it.
  • While you’re assessing, audit your grant programs, ensuring that you are on track with grantors expectations.  Send love notes to all your grantors, with New Year greetings and a true note of appreciation for what their funding has provided to your clients/mission.
  • Spruce up your website, e-newsletters and social marketing plans for the coming year.  Increase the frequency with which you are sending e-notices on your organizations marketing efforts, driving traffic to your newly spiffed up site.
  • Your staff has unique insight and talent, let others know! Identify media outlets and negotiate opportunities for your staff to contribute articles or podcasts on activities of interest, connected to your mission. A schools newsletter might appreciate a guest blogger or author writing about the importance of home support in education. A local grocer might find an article from an expert in the field of nutrition, valuable in their marketing to their customers.  Nows the time to get those pieces written and published. And don’t dismiss national journals. They need good writing too.
  • Lay the ground work for your spring appeal. Collectively send out notice to your annual donors, giving them insight and a sneak peak at your case for the spring and summer months.
  • Train your board. Your board meets regularly and has clearly defined agendas. Make the January or February agenda one that focuses on philanthropy.  A little bit of elbow grease and knowledge sharing by the board, will prepare them for an active and engaged year.
  • If you are planning a feasibility study, plan to launch it now. Most study participants can be reached by phone or online, so travel is less necessary.  Staff has more time to devote to feasibility study efforts. And the sobering months of January and February will flavor the feedback from your constituents, providing a more realistic and conservative view of your organizations ability to raise those funds through a campaign.

Engaging Your board In Fundraising: Framing Your Perspective

So in my last post we talked a little bit about Passion in your Board being the driving force for Philanthropy. But we are getting ahead of ourselves. Lets bring it back to the beginning.

In order to be open to new ideas, its essential we frame our own perspective on the boards involvement in fundraising.

Whats important to know is why bother? We all know that it is often easier to just do it ourselves. The board asks too many questions, is too resistant. Doesn’t believe, isn’t invested, doesn’t even give themselves. They are too judgemental, demanding and disconnected. They are naive and lack the fundamental education to be effective. They are more interested in the type of potatoes to serve at the next gala, or the color of the napkins. Maybe what time to tee off at the golf tournament, or whether its a scramble or best ball format.

Is this how you see your board?

A board’s legal role is to govern and act as fiduciary authority for the nonprofit organization. By their position, their involvement in fundraising is expected. Additionally, their presence on your board puts them on stage. The community is watching. If the community sees a board not raising money for the organization, then the community sees an organization that matters little with regard to their own donation. If the board isn’t involved, then why should they be. Board involvement in fundraising (not only giving of their money but being involved in raising it) validates the nonprofits mission. Nothing will kill an NPO faster than an invisible board of directors.

Also, no organization is an island. It would be virtually impossible for one Exec Director and a fundraising staffer to go out and raise all the money needed to survive. Its a Sisyphean endeavor. But with the board invested AND involved we have tripled and quadrupled our opportunities to get the job done. The network of your board and their networks network, act as a funnel flipped on its side to share the burden and increase the return.

Legal accountability, organizational validation and increased outreach/expanded return, three solid reasons why getting your board involved is critical to the success of fundraising in your organization.

So if its this important, then why cant they get out there and help?

Well here is the reason. And you’re not going to like it. Maybe I’ll lose my followers at this point, but the reality is:

Most board issues are not about the board, but about us.

There, I said it. And for those of you still reading, here is why.

If asked, here is what board members will say about why they are resistant to getting involved in fundraising. This is not an exhaustive list by any means, but it is a good representation of some of the most commonly heard complaints:

No education

Too overwhelming

Too embarrassing (no skill)

Not aware what they were signing up for

No money themselves

Fear of rejection

Or fear that they are asking too much of someone, something the other can’t part with.

Lack of confidence in plan, process, person, organization

Disinterested

I had a board member say to me once, she would rather shrivel up and die, than ask for money. That’s hard core resistance.

What they say and what they feel are actually two very separate things, but connected. Most boards resist fundrasing because we have not done our job in leading and administering the fundraising effort. We too often lack concrete goals, lack clarity in board roles, we offer hazy expected objectives/outcomes of their efforts, we develop poor organization of the donor pool, we lack research on prospects, we have ineffective communication of organizational success, and so on and so forth. When they say its overwhelming, we have to ask- Are we being clear and concise in our goals? Is the prospect information simply understood, specific and relevant? Is the process organized and direct, with concrete outcomes, strategy and actions steps? Do we have valid measurements to share? When they say they are embarrassed, have we done our job in bringing the mission into the board room, developing passion, choosing the right board members? I can hazard a guess that the early board members of Susan G. Komen Foundation were not embarrassed about fundraising, as they had the passion for the mission, they were the right people for the job.

Being responsible for our board not fundraising doesn’t make us bad or not worthy of support. It does make us take inventory of our internal operations, our strategy, our board development and our leadership, in developing the best possible framework for the board to fundraise within. And thats were our control comes into play.

In my next post we will talk about some of these controls, starting with developing our board of directors to be an engaged, passionate board.

Engaging your Board in Fundraising Part II

So I’ve struck a nerve!

More people have written to me about this topic since my last two posts than ever before. So first, thanks for reading. Its good to know that this blog has value in the cyber world for those of us doing the heavy lifting in funding our mission driven nonprofits! Secondly, your response has driven me to develop a series of posts on “Engaging your Board in Fundraising”. I recently had the opportunity to teach at a conference in Boston on just this topic and the feedback and interest was remarkable. So based on that presentation (the PPT can be found at my Linked in site here ), I’ll be blogging over the course of a week in a series, sharing insight and recommendations on board engagement in fundraising.

Enjoy and thanks for your commendations 🙂

Passion, in the boardroom, gives birth to a fundraising high

Fundraising for an organization on which a person serves as a board member is a core component of their role. Why? Because a boards role is to govern and act as fiduciary authority for the protection of the organization.  According to a Grant Thornton report from 2008, boards spent 30% of their time on Strategic Planning, followed by Fundraising at 21%. That’s more than 50% of the board’s time spent on governance and raising money.

That’s the official requirement.

“When non profit board members are fired up about the real change they want to make in the world, they are more willing to embrace fundraising.”  – Gail Perry

But there is something more real. More authentic. Something of which I hope you can relate, because the power that comes from having board members with passion is beyond measure.

Passion=Philanthropy

Passion drives philanthropy. Philanthropy drives fundraising.

Fundraising is not about talking your friends out of their money….its about giving them the opportunity to get involved in something important to you, something that will give them satisfaction in successfully making a difference, having their investment show results, feel rewarded.

As philanthropy professionals, we want our boards to be excited about the possibilities for our mission and be eager to help create the resources to make it happen.

That means a lot of work for the organization in engaging our board. The organization will need to set strategy and keep it. Set goals and reach them.  Show results. Share stories on how they have changed lives. Be responsible to their clients and to the board for the organizations actions.  Prove their value through their work.

But it is also work for the board.

Board members have promised to steward and guide the organization and its donors, to be strong, passionate advocates about the work being performed and to harness that passion in gathering much needed revenue to continue to serve the mission. It is an essential requirement that they work toward developing that passion, through active participation in the organizations activities: presence at the board meetings, special gatherings, organizational events, and through donor engagement.

Passion builds Philanthropy, through enthusiastic and engaged leadership, the type that revs people up and makes them want to be a part of what’s going on!

A passionate board member:

  • Has no problem helping in ask for a large gift from a donor.
  • Picks up the phone without prompting to thank a donor he knows.
  • Introduces himself enthusiastically at events to donors and new friends, eager to share the mission.
  • Offers to write notes of encouragement on solicitation letters.
  • Gets excited and provides recommendations on fundraising success and progress.
  • Shares with her vendors and clients her experience at the organization and asks them to help her.
  • Invites neighbors and friends to a reception at his home to present programs stories and solicit support.
  • Invites an organizations administrator to coffee with them next time they are meeting a friend.
  • Makes their own personal financial commitment to the organization, because it feels good, they are excited to do so and they give sacrificially, leading by example.

And that my friends, is fundraising

This is a partnership between you, the philanthropy professional, and your board members. A team effort that when carefully nurtured, has been shown to move mountains. Be careful on who you pick to be at your board table: bad choices will never build passionate support no matter how hard you try. Give your board clear roles, expectations and measured outcomes to support their effort. Allow them access and authority to staff, programs, data. Encourage their results. Build their passion.

So, before we complain once more about the board that does nothing to raise funds, make sure you’ve invited passion into your boardroom, that you are igniting passion in your board members and that passion is driving your philanthropy.

On Hiring a Consultant

You’re experiencing problems in your organization. Maybe you’re losing donors. Maybe your board is not working together, not working at all, or maybe you’ve lost board members. Perhaps you are experiencing high turnover of staff. Or maybe you don’t think you are getting as much out of your staff as you think you should.

Or maybe you’re just not making enough in philanthropic revenue as might be possible.

What ever your reason, you’ve begun to think about bringing in a consultant to help fix it all.

So what’s next?

BEFORE THE HIRE

Before making a phone call and sending out an SOS, get your thoughts in order. Get on paper answers to some of the following questions:

  • What are your problems ? (what are you seeing and why do you think they exist?). Categorize if more than one or two exist.
  • What do you expect to accomplish by bringing in a consultant?
  • What are you specifically interested in having the consultant do?
  • What outcomes would you need to see, that states “Job well done”?
  • Do you have enough staff resources to support this endeavor?
  • How long do you have to accomplish this?
  • How much financial resources are you willing to spend on this?
  • What financial resources can you commit to spending on this?

Having a thought out plan to share with the consultant will help in delineating if they can help you, and if they can, what areas might be the focus and what resources can be allocated.

THAT FIRST MEETING

You’ve made the call, maybe a few calls, to consultants that came recommended. Having recommendations from colleagues, other organizations, membership groups you might be a part of, board members, volunteers, donors, etc is a pretty important part of the process. It’s not a good idea to open the Yellow Pages to C for consultant. There are plenty of people out there who have used a consultant that they will either rave or ravish. Reach out and get those names.

So now you have a few meetings lined up to review your problems with some consultants. The purpose of this first meeting is twofold: Do they have the capacity to help with the problems AND are they a good fit with you, your board, your staff, and your organization. Finding the right fit is actually 99% of what will make or break your experience. No need to fret over whether you go large or small, with regard to the size of the consulting firm, right now. Get a good mix of both to sit with you and review the issues. It’s your time to decide if the person they send is a match. In rare cases, during a really good economy, large consulting firms may not be interested in your issues if they do not feel the value of the contract is worth their time. In today’s economy – 2010- we are seeing much less of this.

It’s a good idea to send your cheat sheet, as developed above, out to each consultant ahead of time. If you’re not comfortable sending financials regarding what your budget is, simply put a range in, or indicate you have a financial pro forma developed that will be shared at a later discussion.

REVIEW OF PROBLEMS

It’s important that the consultant has a good understanding of what you are experiencing and why you think it came to be- it will help them feel confident that you have a good grasp of your business and that you are prepared to be an active part of the consulting process. It also helps them to begin to determine what services and programs might be helpful to your organization, who they might need to bring in, how long it might take.

Be prepared to share info on the details of other areas of your organization. You might not think them relevant in the moment but a well balanced organization is all connected- like a skeleton- so if one part of the organization is experiencing difficulty, it may be directly related to another part not working well, but totally overlooked. For instance, if you are a nonprofit medical facility, and your growth of annual donors is down or stagnant, the consultant may want to hear about your patient base: how many, where from, what socio-economic area, how you are connected in any way.

Set aside about an hour and a half for this first meeting. Really be willing to offer insight and ask questions. Aside from some general questions such as experience, past clients, success stories, size and scope of firm, other firm professionals, be ready to ask some more specific questions as well, such as:

  • What would you indicate is your firms (or your) area of expertise. (Two or three areas are the norm. If they rattle off a laundry list, beware).
  • Will you teach us to do this work ourselves? Will you provide templates for us to carry on with out you?
  • Do your recommendations frequently require the client to purchase a program, service or product from you or from someone you recommend?
  • How many clients do you normally work with at one time? Will you return phone calls or emails the same day? Do you require administrative support from us?
  • What kind of documentation will you give us when the project is completed? Who will own that documentation? Will you sign a confidentiality agreement?

This first meeting is all about the fit and the details on your needs and their ability to meet those needs. It is NOT the time to talk money. Asking a consultant “what would you charge to do this” is like asking your doctor “what is the diagnosis” before he has even done an exam.        The consultant needs time to process the notes he or she has taken (he should be taking notes) and to review some possible scenarios with his team or by himself.

What you should ask for is a written proposal for consulting services. This will usually follow up the first meeting by about 5 business days (a hungry, confident firm will get it to you in two days). The proposal should outline: Background (yours and theirs), scope of work, and approach to the work, timeline and terms. Feel free to offer a template to the consultant if you want to have all of the firms you spoke with bring you similar data you can compare. A template is offered free for download at our website www.harvestdevelopmentgrp.com

FOLLOW UP

Before the meeting ends, ask the consultant if there is anything else they might need from you to get the proposal in by X (give them a date). Also leave them with a contact person, if other than you, to answer any further questions they might have. Ask for the same in return.

When reviewing the proposal, make sure they have captured all of the information on the issues you revealed to them. They should give you insight into some possible causes that may have been unknown or overlooked. The proposal should also provide detailed information on what specifically they will be doing, what they will be providing by jobs end and what tangible benefits should be received by your organization as a result of their consulting services. It should also indicate what resources you will need to provide, what they will bring to the table and what they will want to access during their contract to manage the work you need completed. Finally it should give the costs, broken out by sub contract if more than one area needs to be addressed, the timeframe for completion with milestones, and the terms for payment.

Recently, we have seen nonprofit consulting firms take up a practice long used in marketing and advertising agencies: the packaged product. These consulting firms have a one size fits all process that they will want to use in working with your organization. The packaged product usually has a catchy name, “The Advantage Solution” or “Copernicus Planned Giving Strategies”, and is trademarked for their firm. Avoid these like the plague. These packaged products are meant to raise the profile and the brand of the consulting firm, but do little to address the core needs of the organization they are supporting. Like the McDonalds or Burger King of nutrition, you might enjoy the process, but in the end your organization will not be nourished.

HIRING

The process is complete, and you have found your consultant. Congratulations!! Be sure to run their contract by your legal advisor before signing. Make sure you are knowledgeable about their payment expectations. List out a series of reports and touch points that you will want to see during the process. Introduce them to your board and staff. And off you go!!

Slow Money…Salvaged Soul

Go here

Slow Money

Amazing concept and yet so…..organic? familiar? basic?

Principles of the Slow Money Alliance include:

In order to enhance food safety and food security; promote cultural and ecological health and diversity; and, accelerate the transition from an economy based on extraction and consumption to an economy based on preservation and restoration, we do hereby affirm the following Principles:
I. We must bring money back down to earth.

II. There is such a thing as money that is too fast, companies that are too big, finance that is too complex. Therefore, we must slow our money down — not all of it, of course, but enough to matter.

III. The 20th Century was the era of Buy Low/Sell High and Wealth Now/Philanthropy Later—what one venture capitalist called “the largest legal accumulation of wealth in history.” The 21st Century will be the era of nurture capital, built around principles of carrying capacity, care of the commons, sense of place and non-violence.

IV. We must learn to invest as if food, farms and fertility mattered. We must connect investors to the places where they live, creating vital relationships and new sources of capital for small food enterprises.

V. Let us celebrate the new generation of entrepreneurs, consumers and investors who are showing the way from Making A Killing to Making a Living.

VI. Paul Newman said, “I just happen to think that in life we need to be a little like the farmer who puts back into the soil what he takes out.” Recognizing the wisdom of these words, let us begin rebuilding our economy from the ground up, asking:

* What would the world be like if we invested 50% of our assets within 50 miles of where we live?
* What if there were a new generation of companies that gave away 50% of their profits?
* What if there were 50% more organic matter in our soil 50 years from now?

Wow. Finally, a better way to measure our success as a society.


Data Rich $$$

In philanthropy management, data is the key to godliness.  And accurate, complete and usable data is the food of Gods.

When I began in fundraising…many years ago…our data on donors was kept on index cards. Yes, little white cards, or color coded, depending on your offices level of sophistication. We kept demographic data: name, address, career related information on these cards. We kept the donors financial information on these cards.  We kept information on the donors interests on these cards and their latest donations.  And we kept a documentation of our interaction with the donor on these cards.

Maintaining these cards was easy. One file box. A few scribes. No one could use the card at the same time. No one could ‘erase’ the data without leaving evidence of it. If you referred to the card, unless it was not written on the card to begin with, you knew exactly who was speaking with whom. The worst that could happen was the box was lost, or the card.

Pulling data from these cards in any batch effort was impossible, or nearly so. It would require days of man hours to collect a report of who was interested in pediatric surgery, or who made a gift in the last year.

Then enter the computerized database. What a joyous feeling it was to actually have a system to collect data to and query reports from!

We jumped into using the database with both feet and soon learned that our headaches had only just begun. I don’t know of one philanthropy professional who is without a war wound, horror story or hairball of a database system, because of a rush forward into technology without restraint and with ignorance to the outcomes.

What I’ve learned on the battle field is summarized here in four key mandates. (more…)